Q: I can’t find a particular product I want from canggih.biz e-marketplace, what can I do ?

Kindly contact us at support@canggih.my for further enquiries. We will try our best to assist you or recommend you an alternative.

Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the Return Policy for more information on this.

Q: I have received a few emails from Canggih.biz, What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that we has received your orders and will process it as soon as possible.

Order Processed: This email confirms we has processed your order.

Order Shipped: This email confirms that we has delivered/shipped the order to your shipping address.

Q: Can I buy from canggih.biz without creating an account ?

Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

Q: I have a user account with canggih.biz, how do I change my personal info and shipping address ?

Go to My Account page, login and you can modify your account details there.

Q: I have a user account with canggih.biz but forgot my password, what should I do ?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with canggih.biz). The password will be sent automatically to the registered email address.

Q: How secure is shopping with canggih e-marketplace?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid any decoding of that information. To ensure that you login to our secure website please key-in our complete URL  as follows: eshop.canggih.com.my.

We endeavor to make every transaction you make at eshop.canggih.com.my 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at canggih.biz e-marketplace